Refund Policy

1. Overview

JSGamesPoint provides digital products and services including game top-ups, gift cards, redeem codes, and creative/digital solutions. Because our products are delivered electronically and often instantly, refunds are handled carefully to protect both customers and our platform.

This Refund Policy explains when refunds may be granted, when they are not available, and how to contact us regarding refund requests.

2. Refund Eligibility

You may be eligible for a refund if all of the following conditions are met:

• Your refund request is submitted within 14 days of the original purchase date.
• The digital code, key, or service has not been revealed, redeemed, activated, or used.
• The order was not fulfilled due to a verified technical error on our side.
• You provide valid proof of purchase including order ID, payment reference, and contact details.
• The request does not involve abuse, fraud, or violation of our terms.

3. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Digital codes, keys, or vouchers that have been delivered, revealed, or redeemed.
• Successful game top-ups credited to the correct account or game ID provided by the customer.
• Incorrect information submitted by the customer (wrong game ID, username, region, or platform).
• Change of mind after a product has been processed or delivered.
• Services already rendered including design work, video editing, or completed development milestones.
• Promotional or discounted items where stated as final sale.
• Accounts suspended or banned by third-party platforms after successful delivery.

4. Technical Issues

If you experience a technical issue with your order, contact us immediately with your order details. We will investigate delivery logs and platform confirmation. If we confirm that a product was not delivered due to a system or fulfillment error attributable to JSGamesPoint, we will provide a replacement or full refund at our discretion.

For partial delivery or delayed processing, we may offer store credit, re-delivery, or a proportional refund depending on the situation.

5. Fraud Prevention

To protect our customers and business, all refund requests are subject to verification. We reserve the right to refuse refunds where we detect suspicious activity, repeated refund abuse, mismatched payment details, or policy violations.

JSGamesPoint may suspend accounts or restrict future purchases for users who engage in fraudulent refund requests or chargeback abuse.

6. Chargebacks

We encourage customers to contact us directly before initiating a chargeback or payment dispute. Unauthorized or fraudulent chargebacks for successfully delivered digital goods may result in permanent account suspension and reporting to payment processors.

If a chargeback is filed, we will provide relevant transaction and delivery evidence to the payment provider. Refunds already processed through chargebacks may disqualify customers from future purchases.

7. How to Request a Refund

To submit a refund request, contact JSGamesPoint with the following information:

• Full name and contact email or WhatsApp number.
• Order ID or transaction reference.
• Date of purchase and service/product ordered.
• Detailed description of the issue.
• Screenshots or supporting evidence where applicable.

8. Processing Times

Refund requests are typically reviewed within 2–5 business days. Approved refunds are processed to the original payment method where possible. Depending on your bank or payment provider, funds may take an additional 5–14 business days to appear in your account.

We will notify you by email or WhatsApp once your request has been approved, denied, or requires additional information.